FAQ'S

Automated Teller Machine is a computerized machine that provides the customers of banks the facility of accessing their accounts for dispensing cash and to carry out other financial transactions without the need of actually visiting a bank branch.

The ATM cards/debit cards, credit cards and prepaid cards (that permit cash withdrawal) can be used at ATMs for various transactions.

n addition to cash dispensing ATMs may have many services/facilities such as: Balance enquiry, Cash Deposit, Mini Statement, PIN change

The services offered may vary from bank to bank, or may depend on the capacity of the machine to provide such services.

For transacting at an ATM, the customer should insert/swipe their card in the ATM and enter their Personal Identification Number (PIN).

Yes. The cards issued by banks in India should be enabled for use at any bank ATM within India.

PIN is the numeric password for use at the ATM. The PIN is separately mailed/handed over to the customer by the bank while issuing the card. This PIN has to be reset with a new PIN by the customer at IDBI Bank ATM. Most banks force the customers to change the PIN on the first use. The PIN number should not be written on the card, card cover/pouch etc as in such cases the card can be misused if card is lost/stolen.

The customer should contact the card issuing bank branch and apply for issuance of a new card. This procedure is applicable even if the card is captured at another bank's ATM.

The customer should contact the card issuing bank immediately on noticing the loss so as to enable the bank to block such cards.

Yes, banks set limit for cash withdrawal for their customers. The cash withdrawal limit for use at the ATM of the issuing bank is set by the bank during the issuance of the card. For cash withdrawals at other bank ATMs, banks have decided to maintain a limit of Rs 10,000/- per transaction. This information is displayed at the ATM location.

For Savings A/c Customers First 5 transactions of cash withdrawal or balance enquiry/pin change/mini statement, per month - FREE. Thereafter, for Cash Withdrawal: Charge of Rs. 20/- per transaction and for balance enquiry/pin change/mini statement: Rs 10/- per transaction

The customer should lodge a complaint with the card issuing bank where account is maintained. This process is applicable even if the transaction was carried out at other banks ATM.

As per the RBI guidelines, the amounts wrongfully debited to the customers' accounts on account of failed ATM transactions are credited back within a maximum period of 7 working days from the date of receipt of the customer's complaint.

You need to maintain Minimum Balance of Rs. Zero in the Savings Account.

Interest @ 3.5% pa is applicable on the Savings Account.

Interest on your Savings Account will be calculated and credited half yearly i.e. on the last day of Sept and March.

You will receive your account statement in Branches of Business Bank. Also you can register your email ID with bank to receive e-statement on Mail. There is facility in Mobile Banking to request for account Statement.

Yes, you can access and operate your account from any branch of The Business Co Op Bank. You can electronically transfer funds from one account to another account in any branch of the bank. You can withdraw cash upto Rs. 50,000 per day at any branch and deposit cash with no Limit per day at any branch.

Yes. These services have been introduced to make banking a convenient and a hassle-free option for you.

You can withdraw upto Rs. 25,000 per day from your ATM card, You can do transactions of ECOM and POS upto Rs.10000 and Rs.25000 respectively per day. You can also use your Debit cum ATM card at other bank ATM.

Besides cash withdrawals, some of the important things that you can do through the Debit cum ATM card: Balance Enquiry, Mini statements, FAST Cash, PIN Change

For transferring funds real time and 24X7X365 interbank was a major challenge faced in banking industry. Only NEFT & RTGS were available to user for fund transfer during banking hours.

With the above context in mind, NPCI conducted a pilot study on the mobile payment system with the banks like SBI, BOI, UBI and ICICI in August 2010. Also the banks like Yes bank, Axis and HDFC bank joined this league in the month of September, October and November 2010 respectively. Immediate Payment Service (IMPS) public launch happened on 22nd November 2010 by Smt. Shyamala Gopinath, DG RBI at Mumbai and this service is now available to the Indian public.

IMPS provides robust & real time fund transfer which offers an instant, 24X7, interbank electronic fund transfer service that could be accessed on multiple channels like Mobile, Internet, ATM, SMS. IMPS is an emphatic service which allow transferring of funds instantly within banks across India which is not only safe but also economical. Currently on IMPS, 647 members are live which includes banks & PPIs.

This facility is provided by NPCI through its existing NFS switch.

The eligible criteria for the Banks who can participate in IMPS is that the entity should have valid banking or prepaid payment instrument license from Reserve Bank of India to participate in IMPS.

• To enable bank customers to use mobile instruments as a channel for accessing their banks accounts and remit funds
• Making payment simpler just with the mobile number of the beneficiary
• To sub-serve the goal of Reserve Bank of India (RBI) in electronification of retail payments
• To facilitate mobile payment systems already introduced in India with the Reserve Bank of India Mobile Payment Guidelines 2008 to be inter-operable across banks and mobile operators in a safe and secured manner
• To build the foundation for a full range of mobile based Banking services.

• Instant
• Available 24 x7 (functional even on holidays)
• Safe and secure, easily accessible and cost effective
• Channel Independent can be initiated from Mobile/ Internet / ATM channels
• Debit & Credit Confirmation by SMS

The per transaction limit on IMPS is Rs. 5 lakh (for all channels except SMS and IVR). For more details, pls contact your bank

Bharat Bill Payment System (BBPS) is a Reserve Bank of India (RBI) conceptualised system driven by National Payments Corporation of India (NPCI) that offers interoperable and accessible bill payment service to consumers via digital (bank channels) as well as through a network of agents & bank branches.

Bharat BillPay offers all recurring payments like electricity, telecom, DTH, Gas, water bills, Insurance, Loan repayments, Education fees, FasTag Recharge, Municipal taxes, Housing society, Subscription fees etc. at one single window.

BBPS facilitates a plethora of payment modes through which consumer can make a bill payment. The payment modes options at BBPS are Cash, Cards (Credit, Debit & Prepaid), IMPS, UPI, AEPS, Internet Banking & UPI, Wallets.

Unified Payments Interface (UPI) is an instant payment system developed by the National Payments Corporation of India (NPCI), an RBI regulated entity. UPI is built over the IMPS infrastructure and allows you to instantly transfer money between any two parties' bank accounts.

PI-PIN (UPI Personal Identification Number) is a 4-6 digit pass code you create/set during first time registration with this App. You have to enter this UPI-PIN to authorize all bank transactions. If you have already set up an UPI-PIN with other UPI Apps you can use the same on BHIM. (Note: Banks issued MPIN is different from the UPI UPI-PIN, please generate a new UPI-PIN in the BHIM app) Note: Please do not share your UPI-PIN with anyone. BHIM does not store or read your UPI-PIN details and your bank's customer support will never ask for it.

In case you enter the wrong UPI PIN, the transaction will fail. In case you input the wrong UPI PIN multiple times, bank may temporarily block sending money using UPI from my account (this varies from bank to bank).

Follow the below mentioned simple steps:

• Register for the Mobile Banking service by submitting the duly completed Mobile/IMPS Registration Form at your Home Bank branch.
• Download the Business Bank Mobile App from Google Play store by searching word 'Business Bank Nashik'
• On successful registration, you will receive a Mobile Banking activation message by SMS on your registered mobile

In Mobile Banking, the following banking services are available:

• Accounts Summary / Account Statement
• BBPS - Utility Bill Payment Services
• IMPS (Immediate Payment Service)
• Fund Transfer to Self and Third party a/c holder within the Bank
• Fund Transfer to other Bank a/c holders
• Account Dashboard (Summary view of all accounts)
• Cheque Book Request
• Mini Statement
• Manage Payee
• Change MPIN and TPIN
• ATM Locator

The daily transaction (consolidated) limit of Rs. 50000/- per day.

In order to avail of the mobile banking facility, the user should have handset with internet connectivity i.e. either a 2G or 3G internet access plan. Android base Handset is required. 128 SSL security with, Mobile no, SIM slot and Handset binding is done for security purpose.

Please follow the below mentioned Do's and Don'ts while using Browser Based Mobile Banking.

Do's

• Always Log out of your Mobile Banking session by selecting "Logout" button and exit/close the browser after logging out.
• Disable the auto capture/remember password in your mobile.
• Clear browser data and cache from your browser cookies frequently.
• Always change your Mobile Banking password periodically

Don'ts

• Don't store your Mobile Banking passwords/PIN in mobile devices.
• Do not click on any link on third party websites or email/SMS.
• Don't enter Mobile Banking Password/s/PIN on any third party websites.
• Don't connect your mobile device through an unsecured Wi-Fi connection.